Shipping & Returns
Shipping
We currently ship Australia Wide.
We offer FREE STANDARD SHIPPING for all orders over $120 within Australia. Standard shipping within Australia is a flat rate of $9.95. We offer a flat rate express shipping Australia wide at $16.95.
All orders are dispatched from warehouse within 1-2 business days. Shipping to Australian Metro areas usually take 5-7 working days from dispatch with rural and remote taking 7-10 working days depending on location.
Returns & Refunds
LOVE IT OR LEAVE IT …. LET YOUR SKIN DECIDE WITH OUR 30-DAY SATISFACTION GUARANTEE*
Here at 11:11 Lab, we are so passionate about offering the highest quality, functional and luxe skincare collection that we proudly offer a satisfaction guarantee. Yep, that’s how confident we are.
We want your purchase to leave you wanting more and to have you share our brand name with positivity and love.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For items that arrive broken or damaged, take an immediate photograph of how they arrived and email hello@elevenelevenlab.com.au so we can review your case.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For items that arrive broken or damaged, take an immediate photograph of how they arrived and email hello@elevenelevenlab.com.au so we can review your case.
For any items that arrive broken or faulty we will provide a store credit or replacement if we are notified within 30 days of receipt. Please do not dispose of the item until we have had the chance to review your case.
Allergen Advice
Please look over the ingredients carefully before purchasing. Although our products contain 100% natural ingredients, reactions or sensitivities can still occur. A patch test is recommended 24 hours prior to full use. If irritation occurs, please discontinue use. If you have any concerns regarding ingredients, please contact prior to purchase.
Please look over the ingredients carefully before purchasing. Although our products contain 100% natural ingredients, reactions or sensitivities can still occur. A patch test is recommended 24 hours prior to full use. If irritation occurs, please discontinue use. If you have any concerns regarding ingredients, please contact prior to purchase.
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